PRIVACY POLICY

1. SCOPE AND APPLICATION

This Privacy Policy applies to all users of the Platform and covers both personal information and other data we collect. It applies regardless of how you access the Platform (web, mobile app, or otherwise).

2. INFORMATION WE COLLECT

We collect various types of information to provide, maintain, improve, and secure the Platform.

2.1 Personal Information You Provide

When you register, use features, or communicate with us, you may provide:

• Account Information: Full name, email address, username, password, phone number (if provided).
• Payment Information: Billing address, payment method details (e.g., credit card information). We use Razorpay as our payment gateway. Razorpay processes your payment information securely in accordance with PCI-DSS standards. We do not store your complete card details on our servers. You may also refer to Razorpay’s privacy policy.
• Profile Information: Optional profile details such as avatar, preferences, or biographical information.
• Communications: Messages, inquiries, feedback, or support requests sent to us.

2.2 User Content

• Uploaded Images: Photos and other media files you upload to generate AI-based Outputs.
• Prompts and Selections: Text prompts, preferences, and selections you make while using the Platform.
• Generated Outputs: Images and content generated by our AI models based on your inputs.

2.3 Automatically Collected Information

We automatically collect technical and usage data when you access the Platform:

• Device Information: Device type, operating system, browser type and version, unique device identifiers.
• Log Data: IP address, access times, pages viewed, links clicked, referring/exit pages.
• Usage Data: Interaction data (e.g., features used, session duration, frequency of use, Credit usage, and transaction history).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your activity on the Platform and to enhance your experience. See Section 6 for details.

2.4 Information from Third Parties

• Social Media and Third-Party Logins: If you register or log in using a third-party service (e.g., Google, Facebook), we may receive information from that service in accordance with their terms and your privacy settings.
• Payment Processors: Transaction details and payment status from our payment service providers.
• Analytics Providers: Aggregated or de-identified usage data from third-party analytics services.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Provision and Delivery

• To create and manage your account.
• To process transactions and deliver Credits and Outputs.
• To provide, operate, and maintain the Platform’s features and functionality.
• To process and generate AI-based images and content based on your inputs.

3.2 Communication

• To respond to your inquiries, support requests, and feedback.
• To send transactional communications (e.g., account confirmations, password resets, payment receipts).
• To provide updates, announcements, and promotional materials (with your consent where required).

3.3 Improvement and Personalization

• To understand how users interact with the Platform and identify areas for improvement.
• To personalize your experience, including recommending prompts or features.
• To conduct analytics, research, and statistical analysis.

3.4 Security and Fraud Prevention

• To detect, prevent, and respond to fraud, abuse, security incidents, or other harmful activity.
• To enforce our Terms of Service and protect our legal rights.
• To comply with legal obligations and respond to lawful requests from authorities.

3.5 Legal Compliance and Protection

• To comply with applicable laws, regulations, and legal processes.
• To protect the rights, safety, and property of DreamLifePics, Airmeet, our users, and the public.

4. USE AND PROTECTION OF USER CONTENT

4.1 Processing of Uploaded Images

• Purpose: Uploaded images are processed solely to provide the AI image generation service you request. We do not use your images for any other purpose, including training AI models, advertising, or marketing, unless you provide explicit, informed consent.
• Retention: Uploaded images are retained only as long as necessary to deliver the requested service and are deleted in accordance with our data retention policies (see Section 9).

4.2 Confidentiality and Security

• We treat your User Content as confidential and implement technical and organizational measures to protect it from unauthorized access, disclosure, or misuse.
• Access to User Content is limited to authorized personnel who require access for service provision, support, or security purposes.

4.3 No Sale or External Sharing

We do not sell, rent, or share your User Content with third parties for their independent use, except as explicitly described in this Policy (e.g., with service providers acting on our behalf under strict confidentiality obligations).

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processing: To process transactions and manage billing.
• Cloud Hosting and Storage: To host and store Platform data securely.
• Analytics and Performance Monitoring: To analyze Platform usage and improve performance.
• Customer Support: To provide user support and communication services.

These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your information and comply with applicable privacy laws.

5.2 Legal Obligations and Protection of Rights

We may disclose your information if required or permitted by law, including to:

• Comply with legal processes (e.g., court orders, or regulatory requests, etc.).
• Enforce our Terms of Service or other agreements.
• Protect the rights, safety, and property of Company Name, our users, or the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

5.4 With Your Consent

We may share your information with third parties when you provide explicit consent or direct us to do so.

5.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that does not identify you personally for analytics, research, marketing, or other lawful business purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience. We also use web beacons, pixels, and similar tracking technologies.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly (e.g., session management, authentication).
• Performance and Analytics Cookies: Collect information about how you use the Platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings.
• Advertising and Marketing Cookies: Used to deliver personalized advertisements and measure campaign effectiveness.

6.3 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.

• Browser Controls: Most browsers allow you to block or delete cookies. Refer to your browser’s help documentation.
• Opt-Out Tools: You may opt out of certain third-party analytics and advertising cookies via industry tools such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

6.4 Do Not Track Signals

Some browsers support “Do Not Track” (DNT) signals. We currently do not respond to DNT signals, but we provide you with choices regarding cookies and tracking as described above.

7. DATA SECURITY

We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Data transmitted to and from the Platform is encrypted using industry-standard protocols (e.g., TLS/SSL).
• Access Controls: Strict access controls and authentication mechanisms limit access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct periodic security audits and vulnerability assessments.
• Employee Training: Personnel with access to personal information receive training on data protection and confidentiality.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7.1 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable laws.

8. INTERNATIONAL DATA TRANSFERS

The Platform operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, the European Union (Ireland), and India.

We take steps to ensure that your information receives an adequate level of protection wherever it is processed, including:

• Standard Contractual Clauses (SCCs): We use SCCs approved by relevant authorities to safeguard data transfers.
• Adequacy Decisions: Where applicable, we rely on adequacy decisions, recognizing that certain countries provide adequate data protection.
• Other Safeguards: As required by law, including binding corporate rules or other approved mechanisms.

By using the Platform, you consent to the transfer of your information to countries that may have data protection laws different from those in your country of residence.

9. DATA RETENTION

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9.1 Retention Periods

• Account Information: Retained for the duration of your account’s active status and for a reasonable period thereafter as required for legal, tax, audit, or business purposes.
• User Content (Uploaded Images): Retained only as long as necessary to provide the requested service, typically deleted shortly after Output generation or when you delete your account, unless longer retention is required by law.
• Transaction and Payment Data: Retained for the period required by applicable financial, tax, and legal obligations (typically 3-7 years).
• Usage and Log Data: Retained for a limited period (e.g., 12-24 months) for security, analytics, and operational purposes, then deleted or anonymized.

9.2 Deletion Requests

You may request deletion of your information at any time (see Section 10). Upon verification of your identity, we will delete or anonymize your information, except where retention is required or permitted by law.

10. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the following rights regarding your personal information:

10.1 Access and Portability

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Data Portability: You may request that we provide your information in a structured, commonly used, and machine-readable format, and/or transmit it to another service provider where technically feasible.

10.2 Correction and Update

• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.

10.3 Deletion

• Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate interests, or ongoing disputes).

10.4 Restriction and Objection

• Right to Restrict Processing: You may request that we limit the processing of your information under certain circumstances.
• Right to Object: You have the right to object to processing of your information for certain purposes, including direct marketing.

10.5 Withdrawal of Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

10.6 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly. Note that you may still receive transactional or account-related communications.

10.7 Limit Use of Sensitive Information

You may have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the services you requested.

10.8 How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

Email: support@dreamlifepics.com

Subject Line: “Privacy Rights Request”

Please include:

• Your full name and email address associated with your account.
• A description of the right you wish to exercise and the specific information or action requested.
• Any additional information necessary to verify your identity.

We will respond to your request within the timeframes required by applicable law (typically 30-45 days). We may request additional information to verify your identity before processing certain requests.

10.9 Grievance Redressal

If you have concerns or complaints regarding our privacy practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority or supervisory body in your jurisdiction.

11. CHILDREN’S PRIVACY

The Platform is not intended for use by individuals under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at privacy email. Upon verification, we will promptly delete such information from our systems.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Policy on the Platform with a revised “Last Updated” date.
• Sending an email notification to the address associated with your account (for significant changes).
• Providing a prominent notice on the Platform or through other appropriate means.

Your continued use of the Platform after the effective date of the updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

13. LEGAL BASIS FOR PROCESSING (FOR USERS SUBJECT TO CERTAIN LAWS)

Where applicable, we process your personal information on the following legal bases:

• Consent: Where you have given explicit consent for specific processing activities.
• Performance of Contract: To fulfil our contractual obligations under the Terms of Service (e.g., providing services, processing payments).
• Legitimate Interests: For purposes such as fraud prevention, security, analytics, and improving our services, where your rights do not override such interests.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@dreamlifepics.com

Address: Airmeet Networks Private Limited, WeWork Salarpuria Magnificia, Tin Factory, 78, Old Madras Road, Doorvani Nagar, Bengaluru - 560016, Karnataka, India